Dbok Terms & Conditions – What You Need to Know Before Using the Platform

1General Terms & Conditions

By using dbok's website and services, you confirm that you have read and agreed to these Terms & Conditions in full. These terms constitute a legally binding agreement.

Dbok reserves the right to modify these terms and conditions at any time. Members will be notified via email or an on-platform notification. Continued use of the platform after any changes constitutes acceptance of the updated terms.

2Account Registration

The following conditions must be met to open an account on dbok:

• Each individual may open one account only. Holding multiple accounts is strictly prohibited.
• You must provide accurate and truthful information at registration — including your name, mobile number, and date of birth.
• It is the member's responsibility to keep their account password strictly confidential.
• Dbok is not responsible for any unauthorized use of your account by a third party.
• Registering with false information is a legal offence and will result in immediate account termination.

3Age Restriction

You must be at least 18 years old to use dbok's services. Anyone under 18 is not permitted to open an account or access any of our services.

If a minor registers using false information and this is proven, the account will be immediately suspended and dbok will have no obligation to refund any deposited funds.

Dbok may request a National ID or birth certificate at any time for age verification purposes.

4Deposits & Payments

Dbok currently supports deposits via the following payment methods:

• BKash
• Nagad
• Rocket
• Approved Bank Transfer

• Minimum deposit: ৳ 100
• Deposits are generally credited instantly. Delays may occasionally occur due to network issues.
• Only deposit from your own mobile banking account. Deposits from another person's number will not be accepted.
• No additional charges on deposits.

5Withdrawals & Rewards

The following conditions apply to withdrawing winnings from dbok:

• Minimum Withdrawal Amount: ৳500
• Withdrawals must be made to your own mobile banking account — the same number used during registration.
• Standard withdrawals are processed within 5–30 minutes.
• Identity verification is mandatory for withdrawals of ৳50,000 or more.
• Wagering requirements must be met before bonus funds can be withdrawn.
• Dbok reserves the right to place a hold on any withdrawal if fraud is suspected.

6Bonuses & Promotions

Dbok offers a variety of bonuses. Each bonus has its own terms and conditions, which are outlined on the relevant offer page.

General Bonus Terms & Conditions:

• Each member may claim each bonus offer once only.
• Bonus funds cannot be withdrawn directly — the required wagering must be completed first.
• Wagering requirements are typically ×20 the bonus amount, or a specified bet total.
• If bonus abuse is detected, the bonus may be forfeited and the account may be suspended.
• Certain games do not allow bonus funds to be used for wagering — this will be clearly stated in each offer.
• Dbok reserves the right to modify or cancel any bonus offer at any time.

7Gaming Rules

The following rules apply when playing games on dbok:

• All game outcomes are determined by an internationally audited RNG system.
• If a game is interrupted due to a technical issue, any amount deducted from the player's balance will be refunded.
• Dbok will not be held liable for any lost bets resulting from internet connectivity issues.
• The dealer's decision in Live Casino is final.
• Odds in Sports Betting may change — the odds at the time of placing your bet will apply.

8Prohibited Activities

The following activities are strictly prohibited on dbok:

• Creating or operating multiple accounts.
• Deliberately exploiting strategies to obtain bonuses (bonus hunting).
• Using or sharing another person's account.
• Use of fraudulent or stolen payment methods.
• Placing automated bets using software or bots.
• Misconduct or threats directed at dbok staff.
• Money laundering or any other illegal activity.

9Responsible Gaming

Dbok believes gaming is for entertainment — not a source of income. We place responsible gaming at the very top of our priorities.

• Members can set their own daily, weekly, or monthly deposit limits.
• Accounts can be temporarily suspended for a set period (7 days to 6 months) if needed.
• If you request permanent account closure, dbok will action it within 24 hours.
• Our support team is ready to assist if you show signs of problem gambling.

If you have a gambling problem, please seek help from the relevant organization. Full details are available on our Responsible Gaming page.

10Privacy Policy

Full details on how we collect, use, and protect your personal information are set out in our separate Privacy Policy.

In Brief:

• Your information will be used solely for the purpose of providing our services.
• Your information will never be sold to any third party.
• Your information will not be shared without a formal request from a legal authority.
• Dbok uses advanced encryption technology to keep your information secure.

11VIP Programme

Conditions for participating in dbok's VIP program:

• VIP tier is determined by monthly wagering volume and overall activity.
• VIP points are valid for 1 year from the date they are earned.
• VIP benefits (priority withdrawals, personal account manager) are subject to specific terms and conditions.
• VIP status may be revoked for any breach of the rules.
• Dbok reserves the right to modify the VIP programme terms at any time.

12Account Closure & Termination

Dbok may suspend or terminate an account for any of the following reasons:

• Violation of the Terms & Conditions.
• Evidence of fraud or dishonest activity.
• Registering with false or misleading information.
• Extended inactivity (over 1 year).
• At the member's own request.

If a member wishes to close their account, they can notify the support team and the account will be closed within 24 hours. Any remaining balance will be available for withdrawal.

13Dispute Resolution

Any dispute between dbok and a member will first be addressed through our support team. The support team will review the matter within 3 business days.

• Any dispute regarding game results must be raised within 48 hours.
• Documentary proof of the transaction must be provided for any payment-related dispute.
• If the issue cannot be resolved through support, it will be escalated to management.

14Changes & Updates

Dbok reserves the right to update these Terms & Conditions at any time. When changes are made:

• Members will be notified in advance of any significant changes.
• The effective date of any changes will be clearly stated.
• Continued use of the platform after any changes constitutes acceptance of the updated terms.
• The date of the latest update will be noted at the top of this page.

15Contact

For any questions regarding these Terms & Conditions, please get in touch with us:

• Email: support@dbok.online
• Live Chat: Available 24/7 on the website
• Response Time: Usually within 1–4 hours

Our support team is available in Bangla to answer all your questions. Reach out with any concerns — we're committed to providing you with the best assistance possible.